People Management and growth

The speed and the disruptive approach of organizational changes can have a strong impact on employee health and well-being. How can this be avoided without giving up on improving competitiveness?

It is a known fact, the work-related illnesses linked to strenuousness at work like Musculoskeletal disorders (MSD) and psychosocial risks (PSR) are growing strongly without, evidently, anything being able to stop this trend. All countries and all age groups are affected by these pandemics. The average cost for the company of a shoulder MSD is 17000€, for the carpal tunnel it’s 12780€, on top of which the costs for sick leave are added (source: Caisse de Prévoyance des Pays de la Loire, France)

Employees, citizens, states, companies: nobody wants to pay the bill!

People with MSD and PSR suffer physically and morally and the deterioration of their health capital is accelerated. This means they cannot be, and enjoy being, fully independent. More and more citizens are affected by these illnesses and are requesting that politicians take action: “We do not want our health capital to be deteriorated by our work; there must be legislation around this!” On the other hand, states, with budgets that are more and more constrained, do not want to finance spending linked to this as they consider it is under the responsibility of companies. Receiving pressure from the budget and the citizens, governments started taxing in order to make the top offending companies work on MSD/PSR.

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The values of rugby at the heart of successfully driving change

I have just got back from an intense week full of workshops in Johannesburg with a subsidiary of the FAAC SpA group from Bologna (Italy) and I wanted to share with you the spirit and the methods used that allowed to achieve results beyond expectations.

3 lean workshops were planned in one week with strong constraints like the distance, the modest size of the company, the cost of life, the language barrier and the spectrum of socio-ethnic cultures.

The « gemba » was owned by CENTURION, a company specialized in the design and production of gate operators.

Training on Lean Concepts

A recent launch of lean

This subsidiary launched a lean initiative approximately two years ago, aligned with the FAAC group’s policies. Arvenys Consulting, who had already worked with the European sites and the FAAC leadership, was chosen for South Africa. The target was to make sure that the lean management model was applied consistently throughout the group.

This context surfaced some fundamental aspects of managing organizational change that I want to share:

  • For directors: How to carry out leadership and efficiently drive the conversion to lean?
  • For operational managers: How to interact beyond the functional « silos » in order to increase intensity and achieve quicker the assigned targets

The predominance of management leadership

The directors of Centurion decided to initiate a lean transformation process and therefore participated directly in the workshops. With their tangible involvement, they supported so much the activities that they become active members of the operational teams. This involvement, without any doubt, was a strong driver in the motivation of all people involved and the speed with which savings were made.

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